Terms & Conditions

Please read our Terms and Conditions before placing an order.

Orders & Payment

Sizing of both vintage and reproduction vintage various enormously, so please ensure that you have looked closely at the measurements in the product information. Vintage clothing and reproduction clothing comes up very small - so you may need to order for example a size 16 when normally you wear a modern day size 14 - please don't let this make you feel miserable! It is a huge myth that Marilyn Monroe was a size 16 - she wasn't, she was a tiny modern day size 8/10 but she wore a U.S.A. vintage 14/16 (a UK vintage size 12/14 just to add to the confusion!) and so this is how the myth began and it is still being perpetuated!

When you have chosen your item please add it to the shopping cart. The instruction should be clear to follow - if you are unsure of anything please contact us by email or phone. We accept Paypal, debit and credit card payments online and all payments should be in GB Pounds. To arrange alternative payment methods (i.e. cheque or postal order) please email or call us on 01903 368375.

All items are subject to being in stock.

Delivery

When you have completed your order you will receive a confirmation email from Retro Daisy.

Our delivery charges to anywhere in the UK are £3.99

Retrodaisy delivers to other countries, however this will result in a delivery charge of £19.99. Customs and import charges are the responsibility of the customer.

Returns and Exchanges

Before sending any items back to Retrodaisy you must notify us of your intention to return any items, with an explanation of why you are wanting to return them - please do this by  email 

You may return the goods to the shop in person where you will be issued with a receipt but we are unable to refund in store. You will be refunded within 14 days of returning the goods to the store via your original method of payment.

Delivery charges are non-refundable. The customer will be responsible for the postage and packing cost of returning any unwanted items.

Items may not be exchanged for a different product . If you require a different product, you will need to place a new order.

We do not refund or exchange UNDERWEAR, LINGERIE, PETTICOATS, SWIMMING COSTUMES, EARRINGS or SUNGLASSES - this does not affect your Statutory Rights.

We do not reimburse the cost of you returning the item to us

The following conditions of return apply: 

 

  1. The item must be in unworn condition 
  2. The item must be free from odour and makeup
  3. All items are carefully packed - any item that is returned excessively creased will be subject to a £5.00 pressing charge, deducted from refund
  4. All tags must still be attached and returned with original packaging.
  5. The item must have been posted back to us within 14 days of your receiving item.

 

 Failure to meet the above conditions will mean the item will not be refunded.

 

 New Goods:

We hope you will be happy with your purchase from Retrodaisy in every aspect but should you wish to return an item for exchange or refund this must be done within 14 days of receipt. The item must be returned unworn and in the identical condition that it left our shop, with all tags attached and must be returned by registered delivery. Retrodaisy is not responsible for any items that go missing in the post. In the event that you wish to exchange  an item, then  P&P will be charged. We do not refund delivery costs unless we have sent you the wrong item.

Damaged Goods

We make every effort to ensure your parcel arrives in perfect condition and within the expected time frame (3-7 working days in the UK and 5-14 days for the rest of the world)  However, we do understand that goods are at times damaged in transit, should this happen it must be reported to us within 4 working days and we will arrange an exchange or refund.

Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods. 

Vintage Goods - Returns:

Vintage items by their very nature, will often have flaws. Retro Daisy endeavours to accurately describe vintage items as we want you to be happy with your purchase. However, should you not be happy for any reason, you must contact us within 7 days of receiving your purchase, by phone or email so that we can arrange either an exchange or credit note. We do not offer refunds on vintage items so please be sure before you purchase that you are happy with our policy. As with new goods - items that are returned  via the post must be returned at your own cost within 14 days by registered delivery and with tags attached.

Vintage Condition and Sizing Guide:

To help you choose your vintage outfit Retrodaisy offers the following guidelines:

It is expected that most vintage clothing will show signs of wear and in some cases there maybe flaws such as a tear to the fabric etc - Retrodaisy thoroughly inspects each item before it makes it to our shop and will indicate any such flaws or extreme signs of wear. All vintage items are sold on a 'sold as seen basis'  The following guide is intended to help you when making your vintage purchase, however if you are unsure or there is anything further you would like to discuss before you make your purchase, then please call or email Retrodaisy and we will be pleased to discuss the item with you.

Excellent:               Worn  few times, very well cared for - with little or no signs of wear.

Very Good:            Possibly a few signs of wear but no obvious flaws

Good:                     A few noted flaws - for example - the zip may not work or there might be a small repair needed to 
                                the fabric of the garment.

Please note:           Retrodaisy does not sell vintage that is of a poor or un-wearable quality.

Size

Please ensure you are happy with the size of an item before you make your purchase. Vintage items will be measured whilst laid flat and then doubled.

Armpit to armpit for bust measurement.

Armpit to hem for length.

The same Measurements will be taken for new vintage reproduction clothing - there is quite a variant even with the same suppliers, different designs will yield different sizes. A general rule is as follows:

Small is a UK 8/10

Medium is a UK 10/12

Large is a UK 12/14

Extra Large is a UK 14/16

2XL is a UK 16/18

If you need any additional product information or there is anything you are unsure of - please email us or phone 07835549963 and we will be happy to discuss any queries you may have.